who we are
All of us pet owners know that we can rely on a kennel or a pet hotel while we are away from home. But we also have seen first-hand the unnecessary stress that it causes to our beloved Fluffy or Fido.
Utilizing the pet sitting services of Your Best Friend’s Friend will ensure your pet feels safe and comfortable in the familiar setting of their own home, while still receiving the skilled, one-on-one quality of care they deserve.
NEW RATES (new clients only) effective 3/15/18
$30 for a 30 minute visit
for a maximum of three pets
$35 for a 45 minute visit
for a maximum of three pets
$40 for a 1 hour visit
for a maximum of three pets
$2 per additional pet
$5 holiday fee on New Year’s Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas Eve/Day.
Daily Visits
Dog Walking
Your dog or dogs will be walked by themselves and not in a pack with our other clientele.
We can also assist with complimentary household duties such as mail/newspaper retrieval, watering plants or garden, and taking garbage/recycling outside.
*Multiple visits per day are available.
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Fallon Wong OWNER -
Aimee Dog Walker/Pet Sitter -
Kimiko Dog Walker/Pet Sitter -
Gib Dog Walker/Pet Sitter -
Esther Dog Walker/Pet Sitter
Our Clients Love Us
What are the benefits of using a pet sitter versus a kennel or pet hotel?
Allowing your pet to remain in the comfort of their own home with familiar sights and smells will cause less trauma and anxiety while you are away from home. They will also be protected from aggressive animals and parasites/illnesses spread from other animals.
Is Your Best Friend’s Friend business licensed, bonded, and insured?
Your Best Friend’s Friend is business licensed, bonded and insured. Our bond and insurance policy is with Pet Sitters Associates LLC. Proof of insurance and bond is available upon request.
How do I contact Your Best Friend’s Friend?
Website inquiry or email is our preferred method for inquires about our services. You may fill out the form on the contact page.
What are your available services and rates?
Your Best Friend’s Friend offers daily visits, multiple times per day visits, and dog walking. We are not accepting new overnight clients.
What are your holiday fees?
A $5 holiday fee for daily visits/walks will be charged for reservations made on these major holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
What happens during the initial consultation?
Prior to meeting, we will send you an online form to provide us with your contact, pet/home care and veterinary information. The initial consultation takes approximately 30 minutes and is free of charge. This introduction gives a chance for one of our team members to meet with you and your pet to discuss your pet/home care. You will familiarize us with your pet’s routine and what needs to be done while you are away from home. We will have you sign a paper contract agreeing to our terms and conditions. Please have a key ready at this time.
How do I give and receive my key?
It is easiest to make a copy of your key and have it ready at the initial consultation. Once you return from your trip and would like your key returned, we can: leave/hide it on the final visit, return by regular mail (free of charge), return by certified mail ($6 charge), or return in person ($10 charge). Clients who travel frequently or plan to use our pet sitting services in the future usually provide a key for us to keep safely on file.
What forms of payment do you accept and when do I send it?
Your Best Friend’s Friend preferred method of payment is Paypal. We also accept checks or money orders. After making your reservation, we will confirm by emailing a copy of your invoice to you. We will send you a PayPal link two days prior to the start date of your reservation. Alternatively, you can leave payment for us to receive on the first visit, or mail it prior to your services. Payment is due in full prior to or on the start date.
Make check payable to and mail to:
Your Best Friend’s Friend
P.O. Box 2401
Los Gatos, CA 95031
What is your cancellation policy?
Your Best Friend’s Friend is sensitive to the fact that plans may change at the last minute. Please inform us and cancel your reservation 48 hours prior to the start date for a full refund. Cancellations made less than 48 hours are subject to a 50% fee.
Do the visits need to be scheduled consecutively for every day that I am gone?
It is recommended that your beloved pet be attended to at least once a day while you are away. Our policy for dogs is at least once per day (dogs with access to outside/doggy door) and at least twice per day (dogs restricted to inside only). Our policy for cats is at least once every other day.
My pet requires daily medication. Can you help?
Some of our staff is experienced in administering oral medication, diabetic injections, and fluids to both dogs and cats. Please inform this of this request at the time of booking inquiry and we will do our best to accommodate you.
What areas do you serve?
Our service areas include Campbell, Los Gatos, Milpitas, San Jose, Santa Clara, Saratoga, Sunnyvale.
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